Well, we were told last Friday (it is now Wednesday) that the bank was giving us the Authority to commence construction (ACC). A simple little form that you would think would take about 2 minutes to complete has taken them about 10 days. In frustrating beaurecratic fashion, the bank only just issued the ACC this morning (not sure what took four business days, but anyway?!). And, of course, they sent it via snail mail instead of faxing it to Coral as we asked. Anyway, I managed to get our mortgage broker to email Coral a copy which they said they will accept.
Unfortunately, when I spoke to our customer service person at Coral I mentioned that we had not been notified of them raising a credit for the plumbing and drainage application that we lodged with the council. This, although it was not our fault, must be signed and sent back to Coral before they can issue a start date. I am sooooooooooooooo annoyed. I was unable to speak to the person who was supposed to generate the piece of paper that we need to sign and my customer service rep went home sick half way through the day. Needless to say we did not get a start date today, nor was I emailed the piece of paper to sign......I feel horrible ringing and emailing Coral all the time, but this is a really difficult part of the building process - so close, yet so far! It's not easy knowing that one piece of paper is all that is standing between us and our start date!
Anyhoo, hopefully have some good news tomorrow.....there's better days than these!
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this sounds so familiar juljas (the bank bit) in also had the same trouble getting the authority to commence, and cba also sent mine snail mail - i was sooooo pissed off! :P
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